If you are using Kayako SupportSuite as your ticket system and help desk platform, I recommend providing a virtual keyboard in order for your staff and administrators to enter their passwords securely. An example implementation can be seen here.
A virtual keyboard is a software application which allows a user to enter characters via an onscreen keyboard. Unlike typing a password using a hardware keyboard, a virtual keyboard cannot be logged using a keystroke logger.
The follow instructions outline the process of adding a virtual keyboard to the Kayako staff and admin login pages.
Note: These instructions have been tested on Kayako build 3.70.02
1. Download my Virtual Keyboard build from: http://www.md3v.com/dl/Virtual_Keyboard.zip.
2. Upload the “keyboard.css”, “keyboard.js” and “keyboard.png” to the /support/staff and /support/admin folders of the Kayako Support Suite.
3. Make a backup of the login form:
cp /support/themes/admin_default/loginform.tpl /support/themes/admin_default/loginform.tpl~
4. Edit /support/themes/admin_default/loginform.tpl and after: Continue reading “How to add a virtual keyboard to Kayako SupportSuite / eSupport”